Winter Funland at EventCity Manchester
About / Frequently Asked Questions
About Winter Funland
Winter Funland can’t wait to see you and your family this Christmas!
Winter Wonderland at Event City Manchester 2018 is being produced by Winter Funland this year, and have they got some surprises and exciting activities in store for all the family, young and old. Winter Funland are the biggest and ONLY INDOOR VENUE in and around Manchester and the North West of England... offering you the ultimate pre Christmas indoor extravaganza and experience... whilst keeping you warm.
Of course Christmas wouldn’t be Christmas for the kids without a visit to Santa in this Grotto... At Winter Wonderland Funland Event City, this year Santa and 2 of his favourite LIVE Reindeer... Dancer and Rudolph will both be at Santa’s Grotto this year... Take the kids to pet them and be photographed with them.. A treat that the kids will never forget... Activities to truly make your Christmas unforgettable...
What about trying your hand at ICE SKATING at our massive indoor ice skating rink... Top Tip: Bring gloves so your hands don’t freeze..
Winter Funland have a funfair with loads of rides... a huge big wheel and all the funfair favourites... NO extra cost or payment on any attractions... all rides are included in the entrance fee.
A huge 1000 seat theatre with amazing and unforgettable performances non-stop... topping the bill this year we have the TV MEGA STARS... ANDY AND THE ODD SOCKS who will be performing every day... A whole host of performers will be performing all day…. A treat the kids will never forget.
How about a visit to the Circus.. EVERYONE LOVES THE CIRCUS... fearless flying Trapeze artists, amazing and hilarious Clowns, tumblers and a whole host of mega performers... young and old love this Christmas classic. Performances showing around the clock...
ALL RIDES AND ATTRACTIONS ARE INCLUDED IN THE ENTRANCE COST AND UNDER 3’S GO FREE!! It really is amazing value for money..
Mums and Dads... we have taken care of one more problem... 3000 FREE car parking spaces... so don’t worry.. Winter Funland has you covered.
Dates for this year Winter Funland are the 7th December 2018 to 1st Jan 2019.
A ticket is valid for 1 session of activities. 2 sessions are run every day. The first session is the morning session and the fun starts at 11:00 am every morning. The second afternoon and evening session starts at either 16:30 or 17:00 in the afternoon (depending on the date)
To get to the event location just put ‘EVENT CITY TRAFFORD’ or the postcode M17 8AA into your navigation app.. Google maps or whatever you use.
The full address for this years’ Winter Funland Wonderland at Event City is:
Opposite the INTU Trafford Centre
Frequently Asked Questions
Do I need to print off my e-ticket?
E-tickets can be printed at home or displayed on the screen of a phone/mobile device.
Can I buy tickets on the door?
Tickets for any session can be purchased subject to availability at our on-site Box Office from Friday 7th December. However, due to the high demand for tickets, we advise you to book in advance online or over the phone to avoid disappointment.
Do I need to pay for a baby?
Children under the age of 3 go free and do not require a ticket.
Can I change to a different date closer to the date?
Yes, subject to availability.
How many adults constitute a family ticket?
A family ticket consists of either 2 adults and 2 children or 1 adult and 3 children.
Is it wheelchair accessible?
Winter Funland welcomes visits by guests with disabilities. Disabled parking is available in the Event City car park. The venue is fully wheelchair accessible and there are disabled toilets inside Event City.
Is there a disabled carer’s discount?
Yes. Winter Funland welcomes visitors with disability and is committed to providing all guests with a safe and enjoyable experience. As part of this commitment, full-paying disabled children are entitled to one free ticket for their carer/personal assistant. Free carer tickets can be booked by calling Ticketline on 0161 832 111.
Can you take your own food and drink inside?
No. Bags brought into the venue must be A4-sized or smaller and contain no glass, sharp objects or alcohol (baby food in sealed glass jars is permitted). A variety of outlets selling food and drink can be found inside.
Is everything included in the price?
Your Winter Funland ticket gives you access to ALL rides and attractions. Please note that food, drink and prize stalls are not included in the ticket price. Meet and Greet with Santa is free but does not include a gift by default. There will be an option to purchase a 'Gift from Santa' from the Santa House before entering meeting Santa. There is no obligation to buy. Please note Santa Meet & Greet is only available until 24th Dec.
When can I visit Santa?
Santa’s House is open throughout the session but queues to see Santa will close 30 minutes before the end of each session.
Is parking free?
Yes, there are 3000 free car parking spaces at the venue which are available on a first come first served basis.
How long we can stay for? Will we be asked to leave?
Your ticket covers all rides and attractions during one Winter Funland session (except for food/drink and games). Each session lasts four hours (starting at the time stated on your ticket). The queue to meet Santa will close 30 minutes prior to the end of each session.
What times are the shows on?
Shows run at regular intervals across Winter Funland sessions. Each session lasts four hours (starting at the time stated on your ticket). There are usually two sessions per day, one morning and one afternoon session.
What age is a 'child'?
Guests aged between 3 and 16 years old are eligible for a child ticket. Visitors over the age of 16 will need an adult ticket, whilst those under 3 years old go free and do need a ticket.
Can I come without a child?
Due to the nature of this family event, we cannot allow single adults entry without an accompanying child. If you are joining a group who are already in the event, please respect our request that, prior to being permitted entry, you should ask the group to meet you at the entrance foyer where they can confirm that you are a member of their group.
Can you buy alcohol on site?
A wide range of food and drink is available to purchase. Alcohol is available from our Bar, situated near the food court. You cannot bring alcohol on site.
What postcode should I use on my sat nav?
What is the nearest train station to Winter Funland?
The nearest train station is Urmston. We are a short drive from all central Manchester train stations.
Can I reach Winter Funland by bus?
There are numerous bus routes that regularly stop outside Event City. See stagecoachbus.com for more information.
Will the event be affected by bad weather?
No – the venue is indoor so adverse weather will not affect the event. There is a large covered foyer for visitors to wait in before the event.
What security procedures will be in place at the event?
A number of extra security measures are being put in place this year. There will be bag checks, body searches and extra security at the event. No single adult will be allowed into the event, they have to be accompanied by a child. Any bags brought into the site should be A4-size or smaller and not include alcohol, glass, sharp objects etc (baby food will be permitted in sealed glass jars). Event City will also have their own security measures in place
Do I need to allow extra time for security?
It is recommended that you arrive ahead of your session start time to ensure there is time for security checks.
Do you operate a ride pass scheme for children with disabilities and additional needs?
Winter Funland is designed so that large queues are avoided and session numbers are capped to avoid overcrowding.
Is there a cloakroom on site?
Yes. This is charged at £1 per item.
Do you have a baby change area?
Yes there are baby changing facilities and a breast-feeding area within the event.
Are there any areas specifically designed for babies?
Yes, there is a baby chill out zone where babies can get out of their prams and enjoy the magic of Winter Funland!
Do you have first aid and paramedics on site?
First aid facilities are located at guest services which are beside the main stage. A paramedic will be on site.
Do I need to bring cash?
We will have cash machines on site for your convenience, it is a good idea to bring some cash to spend at our lovely food vendors or attractions
Are there child sized portions and family friendly foods available?
Yes. Our caterers will offer children sized meals and food suitable for small children.
Can I bring my dog?
Sorry no dogs, cats or Gruffalos.
Can I leave my child at the event?
No. Children must be accompanied by a responsible adult at the event at all times.
Are there activities suitable for disabled children?
Yes there will be many activities that disabled children can partake in apart from watching some of their favourite shows.
I have lost my booking reference
We hold no data for customers please contact the ticket sale provider.
I have lost my phone with my booking email and ticket details?
Please contact the ticket sale provider as we hold no personal data of customers.
I haven't received my tickets?
Please contact the ticket sale provider with your booking reference number they will be able to assist you.