Terms and Conditions

These terms and conditions contain legal obligations. Please read these terms and conditions carefully before using this site.

Quaytickets (Agent) sells tickets on behalf of promoters, theatres, clubs and sports venues which means Quaytickets (Agent) does not set the ticket prices or determine seating locations. Policies are set by promoters, theatres, clubs and sports venues, that prohibit Quaytickets from issuing exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When you receive your tickets, please keep them in a safe place. Please note that direct sunlight or heat can sometimes damage tickets. When buying tickets via Quaytickets (Agent) we reserve the right to limit the number of tickets you can buy for each event.

COVID-19

Where social distancing measures apply. All tickets within a particular group must be purchased by one booker and each group must consist of one household or support bubble. The lead bookers contact information will be stored in line with our Privacy Policy and if required we may share your contact details with NHS Test and Trace.

You should not attend the venue and contact us immediately if you:

• believe you may be infected with COVID-19;
• have experienced symptoms in the last 14 days;
• have been in close proximity to anyone who has experienced symptoms in the last 14 days;
• have arrived in England in the last 14 days and are not covered by the exemption rules relating to self-isolation; or
• have been instructed to self-isolate.

Tickets can be refunded or exchanged up to 24 hours before the performance for reasons highlighted above. Ticket Insurance is non-refundable.

 

Ticket Terms and Conditions

All tickets sold to you are sold by the Lowry Centre Ltd (company number 03255905 who’s registered office is The Lowry, Pier 8, Salford Quays, M50 3AZ) trading as “Quaytickets” (Agent) in it’s capacity as the sales agent for the promoter and event organiser identified on the events detail pages and on the face of the ticket. Your contract is at all times with the event promoter.

This ticket remains the property of the organisation for whom Quaytickets has sold the ticket.

Tickets are non-refundable or exchangeable except in the event of cancellation by event promoter.

Quaytickets is a member of STAR (The Society of Ticket Agents and Retailers). To avoid falling victim to rogue ticket sellers, ticket buyers should always buy their tickets from an authorised vendor. Ticket that are purchased from unauthorised outlets may be cancelled and customers will be refused entry to the event.

Membership of STAR can be recognised by the use of the STAR logo and a list of members is available at www.star.org.uk or by phoning the STAR helpline (01904 234737).


The venue management reserves the right at their sole discretion to refuse admission and in this instance a refund may be offered at the sole discretion of the event promoter.

This ticket can only be purchased for personal use only, and not purchased as part of any form of business or commercial activity, the ticket may not be resold or offered for resale by anyone whether at a premium or otherwise.

Resale or attempted resale at a price higher than face value is grounds for cancellation without notice or refund.

The venue, promoter or producer and its affiliates, successors, or assigns may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999 (the Act). Except as provided above, this agreement does not create any right enforceable by any person who is not a party to it under the Act, but does not affect any right or remedy that a third party has which exists or is available apart from that Act.

It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event.

If an event is cancelled it is the responsibility of the event promoter to provide Quaytickets (Agent) with requisite funds to refund the face value of tickets. Quaytickets booking and transaction fees are non-refundable in all circumstances. Quaytickets (Agent) will refund customers on behalf of the event promoter within 28 days of receiving the relevant funds. In the event that funds are not received then Quaytickets will direct customers to contact the promoter directly to arrrange refunds. This does not affect your statutory rights.

This ticket is issued subject to the Rules and Regulations of the venue, promoter or producer. Full details are available at the venue box office. Breach of any of these Rules and Regulations or any unacceptable behaviour likely to cause damage, nuisance or injury shall entitle the venue, promoter or producer to eject you from the venue.

The venue has the right to conduct security searches.

Every effort to admit latecomers will be made at a suitable interval, but admission cannot always be guaranteed.
Latecomers not admitted are in no way entitled to a refund; always allow sufficient travelling time to the venue.
It is your responsibility to check your tickets; mistakes cannot always be rectified.

We will not be responsible for any tickets that are lost or stolen.

Tickets are sold subject to the venue, promoter or producers right to alter or vary the bill due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange tickets.

The unauthorised use of photographic and recording equipment is prohibited. Tapes or films may be destroyed. Laser pens, mobile phones, dogs (except guide dogs) are not permitted in the venue. The promoter or producer accept no responsibility for any personal property. Food and drink/alcohol policies vary so please contact the venue direct.

The venue, promoter or producer reserves the right to provide alternative seats to those specified on the ticket at their discretion.

Some events sold via Quaytickets may be filmed or photographed for promotional purposes. Please check with the event organizer or the duty manager at the event if this would present a problem to you as the customer.

Pass-outs and re-admissions are at the sole discretion of the venue, promoter or producer.

Tickets will usually be sent on the next working day after you have booked. In some cases tickets are not sent until two weeks before the event at the promoters request, should this be the case this will be clearly stated in the event listing and on your email confirmation.

For shows at The Lowry Theatre prices may include a Building Improvement Levy.

No parties shall have any further liability beyond the face value of the ticket.

English Law governs all of these terms and conditions.

Wordsworth Grasmere Refund and Exchange Policy

Once you have placed an order on our website, you are unable to cancel your order and all tickets are non-refundable save for in exceptional circumstances.

Where Wordsworth Grasmere is unable to deliver an experience or event on the booked date because it is no longer available or must be cancelled, Wordsworth Grasmere will inform you of this and a full refund will be issued by the e-ticket provider.

Where government public health measures prevent you from attending an experience or event on the date of booking, then a revised booking may be made or a full refund given if no further dates are available. In this instance, please contact the e-ticket provider, in advance of the booking, using the contact details listed on your booking confirmation. A medical certificate may be required as proof of refund.

Wordsworth Grasmere will not be liable in any way if it is prevented from delivering an event or opening an attraction due to any factors which are beyond its reasonable control.

Wordsworth Grasmere Contact and Complaints

If you need to contact Wordsworth Grasmere, you can do so using any of the following methods:

Email: [email protected]
Telephone: 015394 35544
Letter: Wordsworth Grasmere, Townend, Grasmere, LA22 9SH