Terms and Conditions

Quaytickets sells tickets on behalf of promoters, theatres, clubs and sports venues which means Quaytickets does not set the ticket prices or determine seating locations. Policies are set by promoters, theatres, clubs and sports venues, that prohibit Quaytickets from issuing exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When you receive your tickets, please keep them in a safe place. Please note that direct sunlight or heat can sometimes damage tickets. When buying tickets via Quaytickets we reserve the right to limit the number of tickets you can buy for each event.

From time to time, events are cancelled or rescheduled by the promoter, performer or venue for a variety of reasons. If the event is cancelled, please contact us for information on receiving a refund. If the event was moved or rescheduled, the venue or promoter may set refund limitations. In all situations the fees paid to Quaytickets are non refundable.

If you have a query re your ticket booking then please contact us at the address provided.

Ticket Terms and Conditions

As an authorised ticket agent; Quaytickets sells tickets on behalf of the venue, promoter or producer that stages the event for which you buy a ticket. This ticket remains the property of the organisation for whom Quaytickets has sold the ticket. The venue management reserves the right at their sole discretion to refuse admission and in this instance a refund of the face value of the ticket will be given. This ticket can only be purchased for personal use only, and not purchased as part of any form of business or commercial activity, the ticket may not be resold or offered for resale by anyone whether at a premium or otherwise. Resale or attempted resale at a price higher than face value is grounds for cancellation without refund. The venue, promoter or producer and its affiliates, successors, or assigns may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999 (the Act). Except as provided above, this agreement does not create any right enforceable by any person who is not a party to it under the Act, but does not affect any right or remedy that a third party has which exists or is available apart from that Act.

It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event. In the event of a performance being cancelled, ticket holders will be offered seats at any rescheduled performance (subject to availability) up to the face value of the tickets or, if the ticket holder is unable to attend the rescheduled performance or the performance is not rescheduled, a full refund equal to the face value of the ticket will be given.
If an event is cancelled or rescheduled, we will use reasonable endeavours to notify ticket holders of the cancellation once we have received the relevant authorisation from the venue, promoter or producer. We do not guarantee that ticket holders will be informed of such cancellation before the date of the event.
We regret that tickets cannot be exchanged or refunded after purchase unless the performance is cancelled. To claim your refund in the event of a cancellation, please do so in writing to the address on the contact us page. You must enclose your unused tickets. We must receive this within 28 days from the date of the cancelled performance. This does not affect your statutory rights.
This ticket is issued subject to the Rules and Regulations of the venue, promoter or producer. Full details are available at the venue box office. Breach of any of these Rules and Regulations or any unacceptable behaviour likely to cause damage, nuisance or injury shall entitle the venue, promoter or producer to eject you from the venue.
The venue reserves the right to refuse admission should patrons breach any Rules and Regulations of the venue, promoter or producer. The venue has the right to conduct security searches.
Every effort to admit latecomers will be made at a suitable interval, but admission cannot always be guaranteed. Latecomers not admitted are in no way entitled to a refund; always allow sufficient travelling time to the venue.
It is your responsibility to check your tickets; mistakes cannot always be rectified.
We will not be responsible for any tickets that are lost or stolen.
Tickets are sold subject to the venue, promoter or producers right to alter or vary the bill due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange tickets.
The unauthorised use of photographic and recording equipment is prohibited. Tapes or films may be destroyed. Laser pens, mobile phones, dogs (except guide dogs) are not permitted in the venue. The promoter or producer accept no responsibility for any personal property. Food and drink/alcohol policies vary so please contact the venue direct.
The venue, promoter or producer reserves the right to provide alternative seats to those specified on the ticket at their discretion.
Pass-outs and re-admissions are at the sole discretion of the venue, promoter or producer.
Tickets will usually be sent on the next working day after you have booked. In some cases tickets are not sent until two weeks before the event at the promoters request, should this be the case this will be clearly stated in the event listing and on your email confirmation.
No parties shall have any further liability beyond the face value of the ticket.
English Law governs all of these terms and conditions.